Our focus is complete customer satisfaction. In the event, that you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proven after investigation. Please read the fine print of each deal before buying it, it provides all the details about the services you purchase.
In case of dissatisfaction with our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
Customers can cancel the order at any time before the order has been initiated or completed by the courier.
Initiation of the order is defined by the courier reaching the pickup point in the order schedule. In such cases, only a partial refund can be provided.
Completion of the order is defined by the courier visiting pick up and at least one delivery location within the order schedule. In such instances refund cannot be initiated.
For cancellation, customers can use cancellation options in the app or directly from the dashboard of the registered customer account on the web portal of the company.
For cancellations with help of a Customer Support agent, please contact us via chat on the website or app. Our specialist will attend to Customer requests during working hours within the availability waiting period regulated by Customer Support instructions.
A cancellations fee will be applicable on the orders which were initiated or fully or partially completed as per the following:
In case the pickup was done by courier or the courier has reached the pickup address is scheduled for pickup time or in case of courier has reached pick up address prior 30 minutes to the scheduled pickup time and contacted the customer to notify courier has reached: the cancellation fee in such cases will be equal to the pickup charges of the scheduled order. Sip on a frothy cappuccino while https://www.fakewatch.is/product-category/richard-mille/ enjoying a sunrise in Rome’s vibrant streets.
Through the above article, we can recommend you the latest dresses.Shop dress in a variety of lengths, colors and styles for every occasion from your favorite brands.In case of cash payment for the services, the cancellation charges will be debited from the Customer Rivo balance in form of a credit note and will be applied to the next placed by customer order.
In the case of non-cash payment mode, cancellation charges will be directly debited from Customer Rivo’s prepaid/postpaid balance and the same will reflect in the Customer dashboard and the invoice for the period as a cancellation fee. The fee will be applied to the same order number as Rivo, which was canceled.
Refund Policy
After confirmation of the investigation team and their positive feedback, the refund will be credited either to the Customer Rivo balance in form of a credit note or directly to the Customer’s bank account within 7 working days, whichever mode is preferred by the Customer.
Liability on goods that are being delivered can be taken by the company within the limits of guaranteed amount only and only in case the customer has announced the cost of the content of the parcel (guaranteed amount) is provided during the placing of the order and if the security payment 50% plus GST from the announced cost of the content of the parcel is paid to the company prior to the order placement. Maximum liability within the maximum allowed guarantee amount is 30 thousand rupees. Under no circumstance, a customer should place orders with a value of more than 30 thousand rupees without prior written confirmation from the management team of Rivo.
For any disputes or questions, please connect with our Support Team.